welcome to lolo

We’re excited to start working together! Since we’re not in your area yet, read on to learn more about what we need to get LoLo up and running near you.

 
 

LAUNCHING A NEW AREA

Getting a new gift zone up and running is a 3-step process.

 
 

To launch a new zone:

  1. We need at least 50+ suggested local businesses for us to partner with. All we need is the name of the business, and we'll take care of the rest! Send your suggestions to support@joinlolo.com

  2. We need 500+ contacts (cumulative) imported into our system and assigned to the area. We can only start curating a gift calendar for a new area once we’ve hit the contact minimum.

  3. Once we’ve hit the minimums, our team will start working on a gift schedule for the new area. It usually takes around 4-6 weeks from there before the first gift is ready to send.

 

GET STARTED

There are a few helpful things to know as you work to get set up within LoLo. Feel free to browse our help articles for more information, or follow the steps below to get started.

 
 

SET UP YOUR ACCOUNT

Once you’ve created an account, your first step is to add your personal contact information (name, phone number, website, photo) and customize your branding (logo, banner colors, etc.). Learn more about how to set up your account here.

 


IMPORT YOUR CONTACTS

The next step will be to import your contacts with a CSV file. When you're ready to import contacts, head to 'Contacts' from the sidebar menu and select 'Import.'

From here, you'll be walked through the process of importing contacts. Once your contacts are in the system, they can all be managed from your dashboard at any time. For more information on importing contacts, click here.

 

ACTIVATE YOUR SUBSCRIPTION

Your final step will be to make sure you've activated your subscription. You will not be charged until the first gift sends, but keep in mind that gifts will not send out until this step is completed. You can head to the 'Billing' tab on the sidebar menu to agree to your subscription terms, enter your card, and start the subscription.

 


GIFT DELIVERY TIMING

Once your area has officially launched, you can use THIS MAP to determine when gifts for your area will release into your account for review. Auto-send date will be 2 days later.

You will receive a notification email one week prior to gift campaigns and a second notification email when gifts are released into your account and ready for review.

 

GIFT DELIVERY PREP

  • After the gift copies into your account, you'll have a 48-hour window to edit recipients, customize the gift message, or skip the gift before it automatically delivers to your contacts.

  • Gifts automatically send out 2 days later.

 

NOTIFY YOUR RECIPIENTS

We recommend notifying any new recipients that they'll start receiving monthly gifts. This helps the recipients know to expect communication and that the gift isn't spam or too good to be true!

Subscribers have seen a dramatic increase in engagement when contacts know to expect the gift email/text.

Here are a few template options in case you get stuck on messaging!

 

HELPFUL REMINDERS

  • You can start tracking engagement inside your LoLo dashboard after the first gift sends.

  • Average engagement score is around 70%, which is helpful to keep in mind because redemption rates are usually lower.

  • Retention of existing relationships translates to more referrals and repeat business, and the Local Gift of the Month program is a great way to nurture your network.

  • Success with our program comes from staying top-of-mind in a meaningful way every month; it's the thought that counts!

Check out our Resource Library for more helpful tips.